Whenever you access http://sanlamprivatewealth.com.au, you accept that these Conditions apply to your use of http://sanlamprivatewealth.com.au and to all matters arising from your use of http://sanlamprivatewealth.com.au. Sanlam Private Wealth Pty Ltd (we or us) may change these Conditions at any time and without prior notice. You agree to be bound by the Conditions pertaining at the time you access the site.

General provisions

This website is not, and should not be construed as an offer, or the solicitation of any offer, or general or definitive advice to buy or sell any investment. The information on this website does not constitute investment advice. If you have any doubt about whether any of our services are suitable for you, you are strongly advised to consult your financial adviser.

The views expressed on this website are based on information which we believe to be reliable but are not guaranteed as to accuracy or completeness by Sanlam Private Wealth Pty Ltd and any expressions of opinion are subject to change without notice.

Use of the information on this website by any party for any purpose whatsoever shall be entirely at such party’s risk. We accept no liability whatsoever for such use and no claims for loss or damage arising from reliance on the information by any party shall be entertained. We will not be liable to you for any disruption in the service because of something we cannot reasonably control (eg a systems failure).

A failure or delay by either party to enforce any right under these Conditions is not an implied waiver of that right or of any other right in the future. If any provision in these Conditions is held or made invalid by a court statute or rule or otherwise, the remainder of these Conditions will not be affected. These Conditions are subject to Australian Law and other applicable Laws and rules and all parties shall submit to the exclusive jurisdiction of the Australian Courts. In the event of a conflict between these Conditions and any other such laws and rules the latter will prevail. Nothing in these Conditions is intended to affect your rights under the Corporations Act.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by our Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.

Risk factors

Investing involves risk and the value of investments and the income from them may fall as well as rise and is not guaranteed. Investors may not get back the original amount invested. Past performance should not be seen as an indication of future performance.

Complaints procedure

If you wish to make a complaint, the Managing Director (Mr Werner Stals) can be contacted on (02) 8245 0500 or by email compliance@privatewealth.sanlam.com.au.

Sanlam Private Wealth has a formalised client complaint resolution procedure. All complaints are reviewed and investigated by our Compliance Officer. If you make a complaint, our first response will be to contact you to discuss the complaint and to register a formal record of such complaint. We will try to resolve your complaint
quickly and fairly.

If, despite our best efforts, you believe your complaint has not been satisfactorily dealt with, we offer clients the use of an independent industry arbiter, namely, the Financial Ombudsman Service (FOS). Sanlam Private Wealth has agreed not to contest a final resolution from FOS.

You can contact FOS by writing to:

Financial Ombudsman Service

GPO Box 3
Melbourne VIC 3001
Toll Free: 1300 780 808
Facsimile: (03) 9613 6399

How you can contact us?

Telephone: (02) 8245 0500
Facsimile: (02) 8245 0599
Mail: Level 15, 37 York St, Sydney NSW 2000
Website: http://sanlamprivatewealth.com.au
Email: compliance@privatewealth.sanlam.com.au

In person:

Level 15, 37 York St, Sydney NSW 2000